Return & Refund Policy
Thanks for shopping at STRATA® Protection. If you are not entirely satisfied with your purchase, we're here to help.
We have a 28-day return policy, which means you have 28 days from the date of dispatch to request a return if the item is unworn.
We do not accept returns for branded and custom made items. These items will only be accepted for return if the product is faulty.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted. The customer will need to arrange the return at their own expense (unless the item is faulty) via their preferred courier.
STRATA® Protection will not be responsible for the item(s) until received back on
STRATA® Protection premises.
For any other return queries, please email us at email@example.com
All returns for credit/exchanges must be within 28 days from the date of dispatch of the item (excluding items returned due to quality issues).
Goods will not be accepted back from the Customer without an official
STRATA® Protection returns authorisation document, these can be requested at any time by emailing firstname.lastname@example.org. You will need to provide the sales order reference number, item details and the quantity of items in your returns request.
Credit Notes will be issued upon receipt of returned goods, if applicable within 5 working days (to allow time for the items to go through the relevant quality checks). Returned goods must be resalable – unused (excluding goods returned with quality issues) and returned in the original packaging. Failure by you the customer to meet this requirement could result in a refusal to action the returns request and in turn the refund payment.
Goods returned due to quality issues are still required to be sent back to STRATA® Protection in a respectable condition
Faulty Goods & Replacements
If you believe your product to be faulty contact us at email@example.com to raise your return. For our Quality Control records we require photographic evidence to assess the damage to your garment(s).
Once your return is approved please:
- Return your item in a clean condition as these will need to be handled by our Quality Control department.
- Include the returns note in your parcel for full order traceability.
Your items will be returned to you if they do not meet the above criteria at your own cost. If for any reason you are unable to wash your item before the return, please inform us and we will arrange for the garment to be dry cleaned at your cost.
Our lifetime guarantee covers your garments against manufacturer error. Manufacturer error can include but is not limited to:
- Faulty stitching.
- Twisted sleeve lining.
- Hole(s) in the garment (within 28 days).
- Missing button(s) (within 28 days).
- Broken zipper (within 28 days).
Our guarantee does not cover (not exclusive):
- Wear and Tear.
- Damage from incorrect care for the garment.
- Damage caused by incorrect washing.
- Ripped and split garments.
If you have any questions on how to return your item to us visit our contact page or speak with the team on live chat.