At STRATA Protection we are committed to protecting the privacy of our customers and ensuring that all personal information is handled in a manner that complies with the General Data Protection Regulation (GDPR) and other privacy regulations. This policy sets out the types of personal information we collect and process, how it is used and how we protect it.
This policy was last updated on February 9th, 2023
Personal Information Provided by the Customer
We may collect personal information when you purchase products or services from us, sign up for our newsletter or create an account on our website. This information may include your name, address, email address, telephone number, and payment information. Other information could include:
- Ordering History: details including your sizing and purchasing history.
- Transcripts: this could include conversations from our live chat function
Personal Information That We Collect
In addition to information provided by you, we may collect data using cookies, IP addresses, and other similar technologies. This information is used to provide a better customer experience and to improve our website and services.
We may share your personal information with third parties, such as payment processors and delivery companies, in order to complete your purchase or provide you with the services you have requested. We only share the minimum amount of information necessary and require these third parties to adhere to the same privacy standards as we do.
Protection of Personal Information
We take the protection of personal information seriously and have implemented appropriate technical and organisational measures to ensure the security of your data. This includes regularly reviewing and updating our security measures and monitoring for any potential threats.
Access to Personal Information
You have the right to access, correct, and request the deletion of your personal information. You may also request that we restrict the processing of your personal information or object to our processing of your personal information. To exercise these rights, please contact us at email@example.com
We take the privacy of our users seriously and understand the importance of protecting personal data. We have implemented measures to ensure that personal data is only collected, stored and processed for as long as it is necessary to fulfill the purposes for which it was collected. We will retain your personal data for the following period of time:
- For active users, we will retain personal data for as long as the account is active. If a user requests to delete their account, we will remove their personal data within 30 days of receiving the request.
- For inactive users, we will retain personal data for a period of three years. After three years, we will either delete or anonymise the personal data.
- In cases where we are required by law to retain personal data for a longer period of time, we will comply with such regulations.
We will regularly review our data retention policies to ensure that personal data is only stored for as long as necessary and in compliance with all applicable data protection laws and regulations.